Effective Date: 15-02-2026

Last Updated: 15-02-2026

This Billing & Shipping Policy outlines the terms and conditions related to payments,
invoicing, and delivery of products purchased from Vivan Global Impex (“Company”, “we”, “our”, or “us”).
By placing an order with us, you agree to the terms described below.

1. Billing Policy

1.1 Payment Terms

• Orders are confirmed only after receipt of advance payment or agreed payment terms.
• Payment terms may vary depending on order size and customer agreement.
• For customized or bulk machinery orders, partial advance payment is mandatory.

1.2 Accepted Payment Methods

• Bank Transfer (NEFT / RTGS / IMPS)
• UPI (if applicable)
• Other approved payment methods as communicated during order confirmation

1.3 Invoicing

• A tax invoice will be issued upon payment confirmation.
• Invoices will include applicable GST and other statutory charges.
• Customers are responsible for providing accurate billing details.

1.4 Pricing

• All prices are subject to change without prior notice.
• Final pricing will be confirmed at the time of order confirmation.
• Shipping charges, installation, and additional services may be billed separately unless specified.

2. Shipping Policy

2.1 Order Processing Time

• Standard orders are processed within [Insert Number] business days after payment confirmation.
• Customized or bulk orders may require additional manufacturing time.

2.2 Delivery Timeline

• Delivery timelines depend on product type and shipping destination.
• Estimated dispatch and delivery dates will be communicated during order confirmation.
• Delays due to unforeseen circumstances (transport issues, weather, force majeure) are not the responsibility of the Company.

2.3 Shipping Charges

• Shipping charges are calculated based on product weight, size, and delivery location.
• Shipping costs will be communicated before order confirmation.

2.4 Risk & Ownership

• Risk transfers to the buyer once the product is dispatched from our facility unless otherwise agreed in writing.
• Customers are advised to inspect goods immediately upon delivery.

2.5 Transit Damage

• Any transit damage must be reported within 48 hours of delivery.
• Customers must provide photos/videos and a copy of the delivery receipt.
• Failure to report damage within the specified time may void claims.

3. International Shipping

• Export orders are subject to international shipping regulations.
• Customs duties, import taxes, and local charges are the responsibility of the buyer.
• Delivery timelines may vary based on customs clearance procedures.

4. Incorrect Shipping Information

Vivan Global Impex is not responsible for delays or non-delivery due to incorrect
shipping details provided by the customer.

5. Policy Updates

We reserve the right to update this Billing & Shipping Policy at any time.
Any changes will be posted on this page with a revised “Last Updated” date.

6. Contact Information

Vivan Global Impex
Surat, Gujarat, India
Phone: +91-XXXXXXXXXX
Email: info@vivanglobalimpex.in
Website: www.vivanglobalimpex.com